We specialise in digital support services providing some necessary, some critical and some wish list services to not just our own website development clients but also to clients with existing websites across multiple platforms.
Our experience in web development, digital marketing & strategy makes us well-equipped to provide professional website support services to clients from all regions and industries.
Today’s organisation lives in a digital environment with multiple touch points with their clients [users] so it is critical that those touch points create engagement and promote retention. In order to do this effectively, you need to ensure function, content, performance and strategy are all on point to provide the very best User Experience [UX] possible.
Our Digital Support covers all the necessary areas required to deliver whats needed to your clients [user]. These are… Content, Systems Maintenance & Security, Website Performance, Optimisation, ECommerce …and Digital & Social Strategy
#Retention #Users #Customers #Conversion
‘Build it and they will come’ simply doesn’t work.
There is no point having a great website without an innovative strategy in place that takes into consideration your customer [user] behaviours, evolving technologies and your overall business goals. Any strategy should be a dynamic fluid thing and a Digital one even more so.
Our Digital Support will help you develop this strategy, manage and execute it taking into account all factors on a daily basis.
#KillerContent #ContentisKing #Engagement #Relevance
Today content is king. It can literally make or break a business. It is critical that the content is clear, engaging, relevant and current while conforming to a conversion strategy and SEO compliant. Our content service as part of your Digital Support package takes care of this for you, increasing engagement and ultimately conversion.
We produce all required graphics, update text & media content, modify menu and page structures as needed.
#Wordpress #Drupal #Magento #CMS #CRM
With so many CMS and CRM systems out there, whether its WordPress, Drupal, Magento or a custom CMS it is important to leverage them to their fullest potential.
Our Digital Support covers a wide range of CMS platforms depending on your selected package.
#DDOS #Firewall #WhiteHat
Websites are under constant attack whether viruses, DDOS or would be thieves. 86 percent of websites contain at least one 'serious' vulnerability.
Our Digital Support platform runs your website through our tracking servers providing real-time tracking and protection. Our under-attack mode locks down your site and protects your digital assets.
#Monitor #Conflict #Update
Your website is under constant load. Add to that system crashes, loading stalls, functionality failures, code and plugin conflicts, all of which create costly downtime and irreversible user/data loss.
Our Digital Support services manage, monitor and update your systems as needed to minimise, if not eliminate downtime, which will increase user engagement, retention and loyalty.
#Corruption #Dataloss #Back-up #Redundancy
Site crashes and code corruption is more common than most people think. A robust back-up plan is essential.
With our system we have redundancy built in to ensure should you experience a catastrophic loss, we can have you up and running within the hour with minimal data loss or damage to your reputation.
#Pagespeed #Uptime #Minify #Cache
47% of consumers expect a web page to load in 2 seconds or less and 40% of people abandon a website that takes more than 3 seconds to load. Our support ensures that all your site performance factors are maintained.
Our monthly metrics report gives you a breakdown of how your site is doing. Visitor loss is hard to track, by having our support service it will ensure your site is providing an optimum experience to your clients [users]
#SEO #Pageranking #Google #Responsive
For every $92 dollars spent acquiring customers, only $1 is spent converting them. Top converting companies spend more than 5% of their budgets on optimization according to Adobe.
Do we need to say anymore? Our Digital Support services draw on our years of knowledge building digital experiences to ensure we improve your retention, engagement and conversion
#Products #Services #Subscriptions #Upsell
48% of online shoppers have bought or spent more than planned when shopping online.
This just shows how a solid e-commerce platform & strategy can grow your business through cross-selling, up-selling and timely offers. Our Digital Support can help you develop this strategy and more importantly, manage it. Your Digital store is a very fluid dynamic environment that should react to customer [user] interactions and habits.
#Influencers #Hashtag #Conversion #Conversation
30% of online shoppers say they would be likely to make a purchase from a social media network like Facebook, Pinterest, Instagram, Twitter or Snapchat. Our services help clients to engage visitors effectively. Your organisation must participate in the conversations that matter to visitors most to improve engagement. We will help you use owned, earned and paid media to reach these people and draw them in, creating powerful user databases where you can start to engage influencers, increase engagement, retention and ultimately conversion.
#Visitors #BounceRate #PageViews #Sessions #Aquisition
Your online activity is aimless without analysis. It is important your digital strategy is dynamic, fluid and evolves based on what your organisation's results and the analytics are telling you. This gives you direction and purpose as you move forward.
Analysis and review form a crucial part of our Digital Support. We track your online footprint and how people interact with it. We then analyse the information and report back to you in a format that makes it simple for you to understand what's going on and how this impacts your digital strategy.
We then help you adjust to suit that strategy.