IT Care Plans
Everything working. Someone accountable. One fixed monthly price.
Your website, email, devices and day-to-day IT — kept running, kept updated, kept backed up, by one senior partner who knows your business. No hourly billing, no surprise invoices, no ticket black holes.
Since 2008 · Founder-led · Serving Hong Kong & the UK · Grown entirely by referral
The Plans.
Essential
HKD 3,500/month
For businesses that need their digital foundations kept solid.
- Website hosting, maintenance and updates
- Daily backups — tested, not just taken
- Email and domain administration
- Up to 2 hours of support each month
Business
HKD 8,000/month
For teams whose day depends on everything working.
- Everything in Essential, plus:
- Device and Microsoft 365 / Google Workspace management
- Security essentials: patching, multi-factor authentication, access control, backup verification
- Priority response
- Up to 6 hours of support each month
- Annual technology review
Managed
HKD 18,000/month
Your complete outsourced IT department.
- Everything in Business, plus:
- Unlimited reasonable day-to-day support
- Vendor and supplier management — we deal with them so you don't
- Quarterly strategy review: where your technology should go next
- Staff onboarding/offboarding, procurement guidance, documentation
Security, honestly.
Every system we manage comes with the essentials done properly: software kept patched, backups tested regularly, multi-factor authentication enforced, access controlled and reviewed. That prevents the large majority of the problems SMEs actually suffer.
And here's what we won't do: pretend to be a cybersecurity firm. We're not. If your business needs penetration testing, incident response or advanced threat monitoring, we'll tell you plainly, connect you with specialists we trust, and manage them alongside you. Since 2008, our client relationships have been built on knowing exactly where our expertise ends — it's why our clients believe us about everything else.
Under the hood.
Work from anywhere —
cloud apps, devices and communications set up so your team works securely from the office, home, or a hotel in another time zone.
Solid foundations —
networks, cloud services and infrastructure specified for what your business needs, not what a vendor wants to sell you.
A plan, not just fixes —
proactive maintenance and a technology roadmap, so your IT drives the business instead of chasing it.
FAQ
What counts as support?
Anything that keeps you working: fixes, questions, changes, "can you just…" requests. If something needs a bigger project, we'll quote it separately and honestly.
Can we change tier?
Any renewal, or mid-term by agreement. Most clients start where they are and grow into the next tier.
What if we already have some IT arrangements?
We work alongside what exists and consolidate only where it saves you money or risk. Nothing gets ripped out on day one.
How fast do you respond?
Essential: same week. Business and Managed: priority — urgent issues jump the queue, and Managed clients get direct access.
Monthly or annual?
Both. Annual billing locks your rate and adds one month free.